Your Privacy Matters

Introduction

FZ Trade OÜ ("we", "us", or "our") operates FZ Customizer, a SaaS platform for product customization. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using FZ Customizer, you agree to the collection and use of information in accordance with this policy.

1. Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Store information (URL, name, settings)

2. Usage Data

We automatically collect certain information when you use our service:

• IP address and browser type
• Pages visited and features used
• Time and date of access
• Device information

3. Customer Data

When your customers use the customizer:

• Design customizations and uploaded images
• Customer email (if provided)
• Order information

4. Payment Information

Payment processing is handled by Stripe. We do not store credit card information on our servers. We only store your Stripe customer ID for subscription management.

We use the collected information for:

• Service Delivery: To provide and maintain the FZ Customizer platform
• Account Management: To manage your account and subscription
• Customer Support: To respond to your inquiries and provide support
• Service Improvement: To analyze usage and improve our features
• Communication: To send service updates, security alerts, and marketing (with your consent)
• Compliance: To comply with legal obligations
• Security: To protect against fraudulent or unauthorized access

We implement industry-standard security measures to protect your data:

• Data encryption in transit (HTTPS/TLS)
• Encrypted storage of sensitive information
• Regular security audits
• Access controls and authentication
• Secure data centers with backup systems

Your data is stored on secure servers provided by Supabase (PostgreSQL database) and hosted in secure data centers.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate (Stripe for payments, Supabase for hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

Under GDPR and other data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at support@fzcustomizer.com

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and login state
• Remember your preferences
• Analyze site usage and performance
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit functionality.

Children's Privacy

FZ Customizer is not intended for use by children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we permanently delete your personal data within 30 days, except where retention is required by law.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. The "Last updated" date at the top of this page indicates when the policy was last revised.